What do you want to get out of the training? What are your objectives? What are your long term plans and goals? These are questions that you need to answer before determining what kind of language training would be beneficial for you. Figuring out what your employees need is crucial in determining the content and best method of training.
Of course everyone has the same overall goal – to learn English – but many have specific goals that can be the focus of the lessons. Business is such a broad topic that narrowing it down can be quite a difficult task. Learning vocabulary related to telecommunications won’t be helpful for a company that sells medical supplies. Specialization and complete understanding of what a company is all about is important to achieve success.
Course content should cover a variety of things. Basics in grammar, vocabulary, idioms and expressions, practical application, and review of learning should be fundamental aspects in a lesson. Activities and exercises that stimulate the students instead of putting them to sleep is always a challenge – making everyone happy all the time is sometimes a difficult task – but appropriate content that connects and flows together, paired with an excellent teacher is a recipe for success.
Read these blogs about how TalktoCanada.com takes advantage of the online classroom and uses it to its full potential:
http://www.talktocanada.com/2010/03/how-to-be-creative-in-the-virtual-classroom/

http://www.talktocanada.com/2009/12/why-canadian-accents-are-the-best-and-the-easiest-to-learn-and-understand-for-esl-learners/